What do long-term care facilities (LTC) and Walt Disney World have in common? More than you’d think! Both are open beyond typical 9-5 office hours, staff predominantly with hourly employees and succeed or fail by their ability to delight customers.
With 62,000 employees supporting 20 million annual visitors, the “Happiest Place on Earth” is internationally known for efficiency, engagement, and customer-centricity.
During this webinar, speaker Michele McFadden and Carol Looney will discuss several Disney best practices and how LTC facilities can implement them.
- Learn how Disney’s management practices lead to success across the organization
- Discover how these four principles drive loyalty and customer-centricity: innovation, education, support and entertainment/engagement
- Discover the secrets to customer satisfaction in the face of obstacles
- Find out how you can incorporate these best practices into managing your LTC facility
About the Speakers
VP of Product Management and Strategy
Michele has extensive product launch and management experience, including industry-leading mobile, social and cloud solutions. She has successfully defined scalable product management processes to support a multi-product portfolio. She understands customers’ unique software needs and drives the necessary processes in order to meet those needs.
Principal and Co-Founder
Signature HR Solutions, LLC
Carol Looney is a seasoned professional with more than 20 years of experience in human resources. Her consulting firm specializes in human resources and advisory services, employee relations, HR and legal compliance and customized training solutions for companies of all sizes and needs. She gained her SPHR certification in 2007 and became a Certified Workforce Planner in 2015. She is also a member of the HR professional organizations SHRM and NEHRA.
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*This program is pending approval by the National Association of Long Term Care Administrator Boards. For additional information, contact NAB at 1444 I St., NW, Suite 700, Washington, DC 20005-2210, (202)712-9040, or http://www.nabweb.org*